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I also own 2 saeco incanto sirius. The Brew group just needs to be cleaned.I would advise any readers to not believe a single one of the 1/5 reviews, as the reviewers clearly dont own this machine.As for the looks this machine looks incredible compared to my other Saeco's. Hi,First off i would like to say that i own 2 Saeco Magic Deluxes. Also the Coffee's and Espresso's are much hotter. Very foamy :).I would highly recommend the Saeco Primea Touch Plus. The Saeco Primea touch plus is my newest addition and its wonderful. when really its not.
The froth that this machine produces is unbelievable. The first Magic De Luxe was bought 16 years ago and still works to this date. This is the only super automatic on the market with a color touchscreen and it really looks amazing. I rate it a 20/10.Coffee and Espresso is much stronger than in the previous saecos that i have owned. [.].*****Putting all aside, I have an issue with Jura not being able to make the same tasting plain cup of coffee using the same parameters as the Saeco.If you dont get coffee flow from the nozzle of the Saeco thats your reminder do the maintenance or if it takes much longer to make a cup of coffee green light goes up that the brew group needs rinsing.*****If you dont do this your Saeco will not make coffee and you will think its broken. Not watery at all. Very pleased with my machine and worth every penny.Would be more than happy to answer any questions.
I had to put a book on top of it to bypass this message, so that it would start.Then water started dripping from where the water container is placed within the machine.And what of the touchscreen technology. I finally sold my Jura Capresso F9, and pitched an extra ton of cash to be able to buy this machine and boy was I in for a big surprise. I kid you not, a Bosch from Tassimo, looks more solid and of higher quality than this thing.This does not, in any way represent anything that is remotely associated with high quality and state of the art technology. My God. I actually had to tape it to the body of the machine, in order to bypass this message and get it started.Then, the top lid would not close, also causing the machine not to start. Because, to begin with, once you have it in front of you, it looks, feels, operates and even weighs like a worthless piece of junk. Why.
This thing only looks good in pictures and on Saeco's website, because in real life, this machine looks like one of those plastic non functioning decoy phones that you may find at Best Buy instead of the real ones, so that you can get an idea of how the product looks.In this case, it not only looks like that, but it also feels like one. I am so, sorry I sold my Jura Capresso to purchase this over priced coffee maker. I had wanted this coffee maker, since it came out. This machine is so light, that you can even move it around your counter with the tip of your finger. Yes, it is that bad folks.And what about functionality. This thing is plagued with defects, mine arrived with the side door unable to close, because the locking mechanism is so cheap and so frail that it broke and now will not hold the door in place, causing the machine not to start. I will try to see if I can afford a Jura Capresso Z6, if not, I'll just buy another F9, like the one I sold to buy this piece of junk.In short. Now, that I have seen what Saeco does, I can better appreciate Capresso's attention to detail, quality in materials and workmanship, as well as their technology, including their extensive use of metal which adds weight to the machine.
First of all, this machine is a piece of junk. Who cares. Saeco, can claim all they want with their Nano Technology, etc. The fact is, this machine looks like a $150.00 coffee maker and judging from its looks, materials and construction, that's probably what it costs to make.Awful, awful, just plain awful. With all these problems, the quality of workmanship, cheap materials and their excessive use of cheap plastic.I am returning this piece of junk to the merchant, and I am buying another Jura Capresso, which I've been using for years and never had a single problem of any kind. Don't bother with this machine.
The newer version of this machine has a different milk drawer latch than the prior model but it doesn't solve the problem. Saeco will try to blame you for the problem but after speaking to one of their authorized service centers I learned that this problem is inherent with this model. My Primea Touch Plus has been sent back to Saeco for repair twice for milk frothing problems and it still doesn't work properly. I will bet that their next version of this machine will have a completely redesigned milk drawer system.Save your money and get any other Saeco machine with an old fashioned frothing wand. You can spin the white wheel all you want but the problem is the seal in the top hole of the cappuccinatore. It rarely makes a proper seal and when it doesn't the result is a loud screeching sound and no foam. Making your first cup of caffeine in the morning is not the time you want to be battling a defective espresso machine and Saeco has some of the worst, most aggravating customer service I've ever experienced.
After buying this machine in Seattle, I have been thoroughly disgusted. Sending the product into the company leaves you without a machine for 6 weeks. We have constant problems with this very expensive machine, even when following prompts, maintenance and very little truly automatic use. Particularly, its automated maintenance and cleaning cycles fail, or never end as in de-scaling. And, we are still having problems. I would NOT recommend this product to others.
This machine produces a fantastic coffee and the fact that we can choose to use whole bean or ground (for family and friends who only drink decaf)is a bonus. I also love that we can make coffee after coffee with no mess and very little maintenance. Whether it is an Americano or a Latte this machine does it perfect every time.
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